Required skills

communication skills to

determine and confirm information using questioning and active listening as required

gather information and explain products in language that avoids unnecessary industry specific jargon

literacy and presentation to prepare and present information to clients and insurers

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to

perform calculations related to achieving required outcomes

obtain product information

use IT calculators to determine insurance premiums

use computer applications word processing spreadsheet database specific purpose computer systems to assist in achieving required outcomes

access and update records electronically

access webbased information services

literacy skills to read and interpret documentation from a variety of sources and record and consolidate relevant related information

research and analysis skills for accessing and interpreting relevant information

interpersonal skills

organisational skills including the ability to plan and sequence work

data collection and analysis skills to identify client needs

product research and analysis skills to formulate recommendations

time management and record keeping skills

Required knowledge

core insurance knowledge

characteristics and participants of the Australian insurance market

insurance products types of insurance general insurance and risk insuranceproducts conditions inclusions and exclusions levels of coverage of risk transfer products pricing

legal environment disclosure and compliance

the role of the brokerrepresentativeadviser

relevant legal principles eg Corporations Act Financial Services Reform Act FSRA Trade Practices Act

the relationship between ethics and regulatory requirements eg good faith utmost good faith

full disclosure of remunerationfees and any other conflicts of interest which may influence the advisers recommendation

general insurance industry code of practice and organisational codes of conduct

complaints resolution procedures internal and external

ASIC guidelines on adviser conduct and training

specialist general insurance knowledge

types of general insurance productspolicies

standard cover and deviations

policy wordings

taxes and charges

insurance claims

premium ratingrisk selection

reporting

product development

underwriting

terms andconditions of retail general insuranceproducts used by the adviser

taxation issues in relation to the products and markets in which they operate

advisory functions including

the role of the representative or adviser

participants in the advisory services market

range of services provided

profile and financial information of the client

appropriateness of a risk assessment

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

apply core and specialist knowledge about the general insurance market in practical situations

demonstrate application of knowledge to a variety of known customer service and technical situations

interpret available information about the clients risk needs and products and apply discretion and judgement in developing an appropriate solution

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to organisation records

access to organisational policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace projects and business simulations or scenarios

Guidance information for assessment

Adviser may include:

Clients objectives and goals may include:

Risk assessment process might include:

Information may include:

Concerns and/or issues might include: